Privacy Policy
Privacy Policy: Wil-Lec GRP Limited
Effective Date: February 19, 2026
1. Introduction
Wil-Lec GRP Limited trading as Wil-lec Group (“we”, “us”, or “our”) is committed to protecting your privacy. This policy explains how we collect and use your personal data when you visit our website (https://www.wil-lec.co.uk) or use our services, in compliance with the UK GDPR and the Data (Use and Access) Act 2025.
2. Our Core Services
This policy applies to data processed in relation to our primary business activities:
- Electrical Contracting
- Solar Panel and Battery Installation
- EV Charging Point Installation
- Heating Services and Installation
- Bathroom Installation
- Plumbing Works
3. The Data We Collect
We collect personal information necessary to provide quotes and carry out work, including:
- Identity Data: Name and title.
- Contact Data: Installation address, billing address, email, and phone numbers.
- Technical Data: IP address and website usage via cookies.
- Project Data: Information about your property required for safe and accurate installation (e.g., fuse box location, boiler type).
4. How We Collect Your Data
We collect data through:
- Direct Interaction: Information you provide via our website forms, email, or telephone.
- Site Surveys: Data gathered by our engineers during physical or virtual property assessments.
- Automated Technology: Cookies used for website analytics and performance.
5. Lawful Basis for Processing
We only process your data when we have a legal reason to do so:
- Contractual Necessity: To provide quotes and fulfill installation contracts.
- Legal Obligation: To comply with safety regulations (e.g., Gas Safe, NICEIC) and tax laws.
- Legitimate Interests: To respond to inquiries and manage our business efficiently.
6. Data Sharing
We do not sell your data. We only share it with:
- Accreditation Bodies: To register your installation (e.g., OZEV, MCS, Gas Safe).
- Subcontractors: Professional partners required to complete specific parts of your project.
- Regulatory Authorities: When required by law or for safety audits.
7. Data Retention
We keep your records for as long as necessary to fulfill the purposes for which they were collected. Typically, we retain installation and financial records for 6 years to comply with UK tax law and to support product warranties.
8. Your Legal Rights
You have the right to:
- Request a copy of the data we hold about you.
- Request that we correct or delete your personal data.
- Object to us using your data for marketing purposes.
- Withdraw consent for cookies at any time.
9. Complaints & The ICO
If you have a concern, please contact us at 01472 241881 or via [email protected] so we can resolve it. Under the 2025 Act, we will acknowledge your complaint within 30 days. If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):